List of vacancies
- Customer Service Officer (Maker/Checker) -For Branches Under Jimma District Office
2. Customer Service Officer (Maker/Checker) -For Branches Under Dire Dawa District Office
3. Customer Service Officer (Maker/Checker) -For Branches Under Wolaita District Office
4. Customer Service Officer (Maker/Checker) -For Branches Under Hawassa District Office
5. Customer Service Officer (Maker/Checker) -For Branches Under Dessie District Office
6. Customer Service Officer (Maker/Checker) -For Branches Under Bahirdar District Office
7.Customer Service Officer (Maker/Checker) -For Branches Under Adama District Office
8. Customer Service Officer (Maker/Checker)-For Addis Ababa District Office
Job Description
Customer Service Officer (Maker/Checker)-For Addis Ababa District Office-
DB/ Vacancy-0072/22
Job Summary
- The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
- The Customer Service Officer (Checker) is responsible to check/authorize front office customer service support at the branch. S/he will handle checking/authorization of account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch
Job Requirements
Academic & Professional Qualification
- Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration
Experience
- Two (2) year of relevant experience
Required Behavioral & Leadership Competency
· Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
· Creativity and innovation skills.
· Action oriented.
· Quality focus and attention to detail.
· Professionalism and integrity in line with Dashen Bank values.
· Good oral and written communication skills.
· Critical and analytical thinking and problem solving skills.
· Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
· Good customer relationship management skills (internal and external customers).
· Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Office and good command of the core banking system.
Age: Not more than 30 Years.
How to Apply
1. Interested and qualified applicants should apply through
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
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